No. All prices on this site exclude VAT. Applicable VAT is added where required by law. Consulting and overage are €75/h excl. VAT.

AI Audit up to 6 hours · AI Automation up to 8 hours · Full in-house AI up to 32 hours · Mobile App and Web App packs up to 28 hours each. Deliverables on the card are included up to that cap — whichever of scope or hours is reached first binds. Work beyond that is €75/h excl. VAT only after written agreement.

Kickoff must start within 30 days of payment. The delivery window is max 90 days from payment. Unused hours then forfeit with no cash value or credit. Client delays pause the schedule but do not extend the window unless we agree in writing.

No. Sales are final — zero refunds and zero credits after payment, including for change of mind, unused hours, or convenience. Chargebacks are only appropriate for unauthorized payment, not for change of mind. Details are in the Terms of sale.

You pay in full, accept the Terms of sale, and lock the pack scope + hour cap. Work starts after kickoff checklist items (access, contacts, materials) are in place. Payment is final.

No. We do not guarantee revenue, leads, conversions, model accuracy, third-party API uptime, or business outcomes. We use reasonable efforts to deliver the scoped work — no hard SLAs unless a separate written agreement says so.

Yes — packs and services are offered to businesses and professionals only (B2B). By ordering you confirm you buy in a business capacity. Governing law is Estonia; courts in Tallinn.

We are an EU company (TrueSmartTech OÜ) with operations in Rotterdam, Netherlands and Tallinn, Estonia. We design projects so personal and business data stay in the EU when required, use processors under GDPR terms, and document data flows in the statement of work. We do not sell your data.

You own the project deliverables we build for your order under the agreed scope, unless we explicitly license a pre-existing library or product. TrueSmartTech OÜ keeps its tools, templates, packs, know-how, and methods, and may reuse them. Ownership is written into the contract or Terms before work starts.

Timelines are reasonable-efforts targets, not hard SLAs. AI Audit fits within its 6-hour cap. Automation and app packs are scoped to land in weeks when kickoff access is ready — exact dates lock after kickoff. Custom PLC, firmware, and hardware timelines depend on complexity; we give a range before you buy. See also the 30-day kickoff / 90-day delivery window rules.

Yes. We sign mutual NDAs before discussing confidential plant, product, or customer data. Send yours or ask for ours — either works.

Fixed-scope packages include the deliverables on the card up to the hour cap. If something is blocked on your side (access, decisions), we pause and reschedule — that does not automatically extend the 90-day window. Work beyond scope is billed at €75/h after written agreement. There are no refunds or credits after payment. If delivery is at risk for reasons on our side, we agree a written recovery plan before changing scope or timeline.

* Fixed-scope package, excl. VAT. Includes the deliverables listed on the card up to the stated hour cap — whichever limit is reached first binds. Work beyond that scope or those hours is billed at €75/h excl. VAT only after written agreement. Kickoff must start within 30 days of payment; unused hours expire at the end of the delivery window (max 90 days from payment) with no cash value or credit. Client delays pause the schedule; hours do not extend automatically. No refunds or credits after payment. Consulting at €75/h excl. VAT has no asterisk — it is hourly.